Refund Policy

Overview

We strive to ensure complete customer satisfaction with every purchase. This Refund Policy explains the terms and conditions under which refunds, returns, or replacements may be processed.

Eligibility for Returns

Products are eligible for return only if they are unused, unopened, and in their original packaging. Returns must be requested within the specified return period from the date of delivery.

Non-Returnable Items

Certain items, including opened stationery products, toys damaged due to misuse, or items marked as non-returnable, may not be eligible for return due to hygiene and safety reasons.

Return Request Process

To request a return, please contact our customer support with your order details and reason for return. Approval is subject to verification.

Refund Method

Once the returned product is received and inspected, approved refunds will be processed to the original payment method. For cash on delivery orders, refunds will be issued via bank transfer or store credit.

Replacement Policy

In case you receive a damaged or incorrect product, we’ll arrange a replacement, subject to availability. Please inform us within the return window. Replacements are processed within 3 working days.